Shipping & Delivery

Shipping charges are calculated based on the total estimated weight of your order, the address you are shipping to, and the delivery date you choose during checkout.

In cases of severe weather, we may delay shipping if the location we're shipping from or your delivery area is impacted. While we do our best to ship all orders on time, safety and product quality are our top priorities. We’ll keep you updated if your order is affected.

Yes. We love when people plan ahead. During checkout, you can pick any available delivery date within 30 days from the day you place your order.

Your order can be delivered on Tuesday, Wednesday, Thursday, Friday or Saturday (except in cases where FedEx is observing a holiday/blackout day). Saturday is sometimes not offered based on delivery address.

No. Each individual order must ship to a single qualifying address. If you wish to ship to multiple addresses, you must place separate orders.

FedEx require shipping addresses have a valid telephone number to provide an additional method to contact the recipient should there be complications or issues with the shipment.

Yes. Orders must ship to a single address in the 50 U.S. States or District of Columbia. Additionally, we are unable to deliver orders to:

• PO Box addresses (all shipments require a physical address).
• APO/FPO addresses (due to the perishable nature of our products).
• International addresses (due to customs laws).
• Maine lobster tails cannot ship to MA or NH due to state laws.
• Fresh seafood cannot ship to AK or HI due to state laws.

Sometimes. If you wish to amend a delivery date, you should contact Customer Service immediately. Provided your order hasn’t already been packed and/or left our facility, we will make every effort to accommodate your request. In SOME cases, changing a delivery date will require having to cancel your original order and place a new order - as shipping costs may vary by delivery date.

If your order hasn’t already been packed and/or left our warehouse, you can contact our Customer Service department to do this.

D’Artagnan and Lobster Gram is not responsible for validating shipping addresses. Any shipment that is undeliverable and/or delivered incorrectly due to incorrect, incomplete and/or invalid shipping addresses voids our guarantee and/or the ability to refund the order in question - which is why D’Artagnan and Lobster Gram strongly urges you to check and verify all addresses and zip codes carefully when placing your order.

We send our packages with No Signature Required, and FedEx will normally leave your package with some important exceptions: It is up to the driver’s discretion whether the package can be left at an apartment/condo complex when there is no secure place to leave the package, or they cannot gain access directly to your unit. If you are delivering to a business address, FedEx generally require a signature and will not be able to leave a package if the business is closed. D’Artagnan and Lobster Gram cannot take responsibility for packages that are undeliverable for these reasons, so please plan accordingly.

In most cases, we recommend you contact FedEx customer service directly – as this is generally the fastest way to resolve the issue because they will know more about the delivery status, have information on where to pick up the order, and/or know if/when a second delivery will be attempted.

No. It is our policy that all consumer orders placed at Dartagnan.com ship via FedEx.

Yes. On the day your order is scheduled to ship, a shipping confirmation email containing your FedEx tracking number and a link to the appropriate website will be sent to the email address you used when placing your order. If you don’t receive a tracking email, please feel free to contact Customer Service.

It’s likely your order hasn’t been picked up by FedEx from our facility and/or FedEx is in the process of updating their website. After receiving your shipping confirmation email, it can sometimes take a few hours for your tracking information to show up and/or show the status/movement of your shipment.

D’Artagnan products will be handpicked from stock held in our refrigerated warehouse. They will be carefully packed in an eco-friendly insulated box with reusable ice/gel packs designed to maintain your items in good condition for up to 48 hours. Some items, due to size, may ship in alternate packaging. (Note: Frozen items may thaw during transit.) p>

Lobster Gram products will be handpicked from stock held in our refrigerated warehouse. They will carefully packed in EPS foam box(s) with reusable ice/gel packs designed to maintain your items in good condition for up to 48 hours. For orders only containing frozen products will be packed with dry ice.

D’Artagnan eco-friendly packaging is not just recyclable, it’s compostable and biodegradable. The Green Cell Foam insulation is made with 100% all-natural, non-GMO corn grown in the U.S. Cut open the outer plastic film and add to your #4 PE recyclables. Dissolve small pieces of foam in the sink and watch it "melt" safely down the drain; it will biodegrade in seawater and freshwater. Larger pieces can go in a bucket and sit overnight to fully dissolve. Green Cell Foam is compostable in any residential or commercial compost facility and will biodegrade in 60 days or less when in a moist soil environment. Green Cell Foam burns cleanly and safely in fireplaces, fire pits, and power plants— it can even work to start a grill.

EPS foam boxes can be placed in trash receptacle

Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics, or outings. Throw them away anytime they are punctured or leaking. The contents of ice gel packs are non-toxic and contain 98% water and 2% sodium polyacrylate, a polymer commonly found in many household and personal items. The product contains no substances which at their given concentration, are considered to be hazardous to health.