D'Artagnan 100% Guarantee
Our consistent quality and commitment to excellence has kept the D'Artagnan name in the best American restaurants and kitchens for more than 30 years. D'Artagnan is confident our meats and prepared foods are the best tasting you'll find, which is why we back every purchase made at dartagnan.com with a 100% Satisfaction Guarantee.If D'Artagnan fails to deliver on any of the criteria below, Contact Us within 5 days of receiving your order and we will gladly issue the appropriate refund or replacement.
1) You will receive the correct type, quantity and size of the products purchased.*
* If a product is out-of-stock at the time of shipment, D'Artagnan will make an effort to contact you to discuss your options, but in the event we are unable to reach you, D'Artagnan reserves the right to make appropriate product substitutions and/or cancel the out-of-stock item from the order and issue the appropriate refund for the cancelled product.
2) Your order will be shipped to the shipping address you entered during checkout, to arrive on the delivery date you selected.**
** It is your responsibility - before submitting your order - to ensure you have entered the correct shipping address, shipping method and delivery date. It is also your responsibility to ensure you can take possession of shipment on the requested delivery date. Shipments that are undeliverable and/or delivered incorrectly due to an incorrect, incomplete and/or invalid shipping address, or those deemed "delivered" to the correct address by the shipping company are disqualified from receiving a refund. Refunds also are voided in cases where delays or delivery problems are caused by the shipping company, weather and/or acts of God, or if shipments are refused by the recipient and/or returned to D’Artagnan without authorization. Shipments arriving on the required day, but potentially after the estimated delivery time quoted at the time of checkout and/or provided or presented by the shipping company or shipping company's website are considered "delivered" and are not eligible for a refund.
3) You will be satisfied with the quality and taste of our products.***
*** Our quality and taste guarantee applies to products used or consumed within 5 days of receipt. Refunds can not be issued for products that are improperly handled/stored after being successfully delivered, or for potential issues related to a particular recipe, preparation or cooking method you choose to follow.
